FAQ

Subscribing to FindMyLost is easy, fast and free. You just have to create your own account from the registration page. If you have a Facebook account you can connect directly retrieving your personal information without having to manually re-enter it. Otherwise, simply enter the required information, i.e. first name, last name, email address and password. Finally, to validate your registration, you must agree to our Terms and Conditions of Use. After completing the required fields, you will receive an activation email and you need to click on "Activate" to activate your account. If you do not click on the "activate" button, the registration process will not be considered complete, and therefore you can not access the platform. Once activated your account, you'll receive a Welcome email and you can start using FindMyLost.
In order to use the website, post or search for objects, you must first sign up, you will find it a very simple operation, immediate and free. Users must create their own account indicating first and lastname, e-mail address in order to receive messages from the website. Once you have sign up, you'll want to fill out your profile, possibly with the photo, the phone number and you PayPal Account. At this point you can use our services and become part of the community! For security reasons, you cannot access the database without being registered on the website. To claim a lost item or to return a found item, can be arranged with full confidence only if people have a full identification profile and indicate all their contacts.
To sign up, you must complete all the required fields. Registration through Facebook is not mandatory but allows you to subscribe is a simpler and quicker way. Otherwise you have to fill in your name, surname, email address and choose a password. If your email address is listed as already used, it is already connected to a registered account on the site. We do not allow to use the same email address on different accounts. If you have forgotten your password, you have to follow the recovery process by clicking on Login and then click on “forgot password”. If the activation link in the activation email you received does not work, you can copy and paste the activation link in your browser. For other cases, please contact FindMyLost support.
Yes, the subscription to FindMyLost is totally free. Once you have created your account, you will have access to all the website's features and you can very easily search for or post your items. Later you will still have the option to delete your account at any time.
FindMyLost introduced the function: Login with Facebook. This option allows you to: 1. Simply login with a click: Connecting FindMyLost to your Facebook profile allows you to access the website quickly and easily. 2. Make your FindMyLost profile more reliable: the Facebook data will complete your account FindMyLost.
You can access your account by clicking the button "Login" placed in the menu at the top right of the page. To login you need to fill in the email address and password (you can also check the box "stay connected" if you are the only one to use the computer). You can also connect to FindMyLost using your Facebook profile, check out the Facebook Connect feature. Once connected, you can access your account at any time by clicking on you name at the top right of the page. In your account, you will have access to all the website's features, such as the configuration of the profile, your found objects, your activated alert, messages, notifications, etc..
From your account, you can access and change your contact information. Important: Since FindMyLost is a website that put in contact people who lost / found objects, it is very important that your details are correct so that you can be contacted by e-mail or phone.
You can simply change your password from this page. To change it you have to indicate the new password (minimum 8 characters), which must be confirmed before proceeding to validate the changes. You should choose a password that you can remember easily.
We accept .jpeg, .gif and .png files. Also the photos must have certain characteristics. In particular, you must: - Just be alone - Be identifiable - Do not wear sunglasses - Be in the foreground - Be smiling makes you nicer :-) - Be compliant with good manners We also reject: - Drawings and avatar - Photos taken from too far away - Photos blurry or too dark - The grimaces Do not forget that the objective is to be identified at the meeting point for returning the item! On the other hand, we are so demanding about pictures because they can appear in various parts of the website, sometimes small (particularly in mobile applications), and you always have to be clearly identifiable.
Adding a photo to your profile is very important. Being FindMyLost a website to put in direct contact those who have lost an object with its finder, it is important and reassuring to see the image of the people with whom we relate. The aim is to be able to match a face to the person with whom you chat or simply recognize each other at the meeting place.
We request to fill in a cell phone number because it is necessary, indeed essential, to arrange the meeting. The phone number is simply an extra guarantee. Phone numbers are essential to contact you easily, since our service is based on the validity and relevance of the datas and on the possibility for all our members to be able to be easily contacted when necessary.
The phone number and e-mail address are displayed to the other party only after the approval of the return.
Inserting the PayPal address on your profile will facilitate the payment of the reward from the owner, once you have returned the item.
Once logged into the platform, click on “I’ve found an item” and fill in all the fields. Do not forget to insert the photo of the object, the exact found date and venue/address and fill in all mandatory fields including the additional information. Try to be as accurate as possible in the item description, and do not forget to click on "Post it" You can manage the list of found items from the “Found items" section , where you can edit or delete your findings.
When logged into the platform, click on “I’ve lost something” and fill in all fields. Do not forget to enter the exact place ( the venue or the address) and the date lost and fill in all mandatory fields including the additional information. Try to be as accurate as possible in the description of the object and click on "Search." And remember: - Search will be made by a radar within few kilometers from the place of the presumed loss. - Search will be made in the range of dates + 2/-2 from the date inserted. Do not forget that you have lost your item in one of our business partners, to select that venues as place of lost.
Select the object form that most closely matches the description of your item, check out the photos and ask questions to the finder to check the characteristics of the finding.
If as search result you have got an item which corresponds to what you have lost, you can get in touch with the finder through the integrated messaging system and answer his control questions. Once answered, ask for the item by clicking on "Claim the item" You can also submit an evidence of ownership through the function “attach a file" (eg. a photo of the object in the past, a complaint document, a proof of purchase). The finder will receive an email notification about your claim request and if he deems it appropriate he will approve your request. At this point you will be able to agree the return
If you did not find what you were looking for and you want to be notified if someone will find it in the future, you can activate an alert for only 2 € and you will be notified if, in the following 90 days, someone will publish an object whose feaures correspond to the one you imputted.
After asking a series of control questions regarding the found object features via the integrated messaging system to the owner and having asked for a proof of ownership, you can approve the return by clicking on "Owner confirmation" and select the way to return it between the hand-in and shipping. It will be the owner of the item to take charge of any shipping costs.
If you are in Italy, and you haven’t return the item to the rightful owner yet, please drop it off as soon as possible to the “lost and found” office of the Municipality where you found it, in order it to be disclosed as required by law, according to articles 927 and 928 of the Civil Code. We remind you that not dropping off the item found to the Municipal Office integrates a violation of the law, punishable under Article 647, 1st paragraph of the Criminal Code. If within 12 months from the publication of the finding the rightful owner haven’t reclaimed the lost object, it will become your own property, as required by art. 929 of the Civil Code.
FindMyLost has an effective integrated messaging service. In order to protect the e-mail addresses of all our members and to avoid you any hassle connected to an unproper use of your e-mail address (SPAM, etc. ..), we developed an intuitive service of messaging, that allows you to get in direct contact and to easily answer to our users. Therefore, to communicate with other users we recommend using FindMyLost internal messaging system. Through this service you can manage your messages: view received messages, sent messages, etc ... it offers all the main functionaties of a regular messaging service
Before returning an object to the owner, we recommend to ask a series of control questions to verify that identity of the owner and the ownership of the valuable. For technological devices such as smartphones, we suggest I to ask for the apparatus IMEI or more details on it (ie. That image in the screensaver; the unlock pin; color of cover, etc.).
Offering a reward to the finder is not mandatory but is strongly recommended. Infact the finder has determined its preferences with respect to the award at the moment of the item publication (if monetary reward or no reward). It’s a good manner to thank the commitment taken by the finder offering a monetary reward. The Italian legislation also provides that the owner must pay a reward to the finder, if he requested it, of about the tenth of the market price of the item or of the monetary amount found (Art. 930 Civil Code).
FindMyLost, for handling the matter and to guarantee its community the continuity of the service, asks its users to pay a small fee, for the livelihood of the site, the app and the management team. This minimum fee is important and crucial because it allows you to get back your lost item and find the nexts. Do not be stingy ☺.
The system suggests a standard reward around 10% of the value of the object with a minimum of € 2.5. The object's market value is determined by FindMyLost according to a standard table which classify items by type/class. Here are some reasons that explain FindMyLost’s choice: 1 - The Italian legislation also provides that the owner must pay a reward to the finder, if he requested it, of about the tenth of the market price of the item or of the monetary amount found (Art. 930 Civil Code). 2 - The reward recommended by FindMyLost is calculated to find the right balance between the commitment made by the finder and the owner's needs: the finder is rewarded for the commitment made while the owner thanks the finder awarding him as an act of good manners. 3 - the reward suggested by FindMyLost can be modified upward but not under the minum of € 5. This is because the owner may want to be so polite to offer a higher amount. For precious items or if the reward calculated by the platform does not match the real value of the object, we suggest to contact our support for an appropriate evaluation.
After confirming the ownership and having received approval by the finder, you can buy the shipping through one of our partners. Our partners track the shipments. Ask the other party to show you the proof of shipping. In this way, both you and the other party will always know where the object is located and when it reaches its destination.
Our payment system freezes the amount paid until you confirm that you have received the item. If you have not received the item yet, contact us at info@findmylost.it.
You'll want to pay securely through the tools provided by the platform. Only in this case, if something does go wrong, we can act quickly and reimburse you if the item is not arrived. Never pay with Postepay, bank transfer, via PayPal direct payments between you and the counterparty, cash or other payment outside of the website or App methods. All privately operated transactions between you and the other party will not be recorded by our system and therefore can not be included in the PayPal protection program.
If you're in one of these situations: • The item you received is not yours; • The finder has not approved the give-back request ; • You were not able to cancel your return request by the website or App prior to shipment; • You want to report a problem you had during the return process; • The item has been damaged during shipment. It is important that you report these types of issues through the Contacts section. Useful information: In the event of disagreement between the two parties, it will be FindMyLost team to make a decision based on the circumstances and the information available.
For the proper functioning of FindMyLost, dangerous or outlawed behavior are not allowed including extortion, publication of stolen items, undue appropriations of not own objects. FindMyLost is not a dating website and therefore is not allowed to contact users for requests other than those related to research / return of lost/found items. No exchange of contacts or money are allowed outside of the tools made available by the platform. Any behavior of this kind will result in an immediate disqualification. In a similar way it is important to remind you, once subscribed to FindMyLost, accepts the Terms and Conditions of use.
If you do not receive email notification from FindMyLost anymore, you'll want to check that: • There isn’t any mistake in your email address, check you wrote it properly; • FindMyLost messages are not classified as spam or junk mail. It can also happen that you do not receive messages from FindMyLost due to a temporary problem of your ISP or of your internet connection. If the problem persists please contact us and we will solve it as soon as possible.
Before you decide to close your account, we can perhaps help you? If you have simply changed your phone number or e-mail address, you can modify it from the profil page. If you have a problem, maybe we can first try to solve it together. Our Customer Services will reply to you as soon as possible. If you really want to close your account, you can do it easily from your profile page by clicking on "Delete my account." In this case the action is irreversible, all your data will be deleted from our servers.
It’s possibile to access FindMyLost from your mobile phone. One of our first concerns was to allow everyone to be able to check if their item had been found or to post an item found even when you can not use a computer. From your phone you can access our website in a mobile version, since the pages are set to be displayed correctly on your phone's screen. As an alternative to the mobile version you can download the app for iPhone or Android.
It’s important to report any ad that violates our mechanisms or is of dubious nature. Our team regularly checks the ads publications and related photos. However it is possible that an ad has escaped our surveillance. We therefore thank you, on behalf of the entire community, to signal any ad that you think fails to meet the Terms and Conditions of use. It’s in this way that every day we build FindMyLost community; trust and reliability are essential. In this case, please reports the abuse to FindMyLost indicating the description of the ad and we will intervene as soon as possible.
FindMylost is a community of millions of users, which we need to continuously monitor and moderate. Despite all the automation that we can put in place, nothing can replace the use of the ebsite that you will do. Since you are a user of the website, you consult regularly ads when you do your research, you have contacts with other users, you're the best person to notify us of any anomalies or potential problems. Your help is precious for us and therefore we are counting on you to ensure that you report any abnormal or reprehensible behavior that you have seen on the website. This is not in any way delation, but simply to take part in the good functioning of the website. Please do not hesitate to contact us when you detect anything abnormal. On each ad at the bottom of the page a link appears, which is meant to notify us about any suspicious ad. You can also directly send us your recommendations by contacting us with the following form: Contact You did not find the answer to your question? Contact us.

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